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1. Goals, Strategies, Risk and Resources Management, Performance Review
The Shambhala United Network Inc. (SUN) was established with the goal to support people within the Northern Rivers, NSW and S.E. Queensland community, who are receiving medical assistance due to mental health issues. Our clients are referred to us by their GP or Psychologist.
It is envisioned that a half-way house (The Shambhala Shelter) will be established for use by clients and volunteers at some time in the future. In the interim, our clients are visiting the volunteers’ place of business instead.
Volunteers provide various methods to assist people to strengthen their physical, mental and emotional resources. All SUN clients are treated with the same respect and consideration that our volunteers would offer to their own paying clients in the normal course of their business.
All volunteers’ places of business have been assessed to ensure they provide a safe and non-hazardous environment for our clients.
The Management Committee and Members meet regularly to review successes and challenges, and find ways to improve the service.
2. Government Relationships
Shambhala United Network Inc. is registered as a not-for-profit incorporated organisation with the NSW Department of Fair Trading, and as a registered Charity and Public Benevolent Institution with the Australian Charities and Not-For-Profits Commission (ACNC).
SUN is required to submit an Annual Information Statement of governing documents and financial reports to both of these governing bodies (this does not include personal information), and as such is open to receive financial donations from potential donors.
Shambhala United Network Inc.’s Constitution is based on the ‘model for incorporated associations’ provided by the NSW Department of Fair Trading, with some customisations for our organisation.
The latest Constitution can be found on our website or on the ACNC website.
4. Management – Operational Structure and Accountability
The operational structure of SUN Inc. is composed of a President, Vice-President, Secretary, Treasurer and non-executive members who meet and operate as per constitutional guidelines. All positions are voluntary. Our management committee can be found on our website and is also listed on the ACNC website.
5. Client Protection Policy, Insurances and Indemnities
SUN Inc. Client Protection Policy aims to reduce the risk of abuse and to ensure that a caring and appropriate response is taken should abuse occur.
As per our Client Protection Policy, all volunteers have endorsed work/character references and a criminal record check.
SUN Inc. has General Public & Products Liability Insurance to the value of $10 million.
Volunteers are responsible for ensuring they provide a safe and clean environment for the treatment of our clients.
6. Ethics and Integrity – responsibilities of Volunteers and Clients
SUN Inc. seeks to maintain a high standard of management and practice.
Volunteers and members of SUN Inc. are required to sign a declaration stating that they are a fit and proper person with no history of convictions, bankruptcy or liquidation. All volunteers and members acknowledge that all information relating to SUN clients is to remain confidential at all times, and must remain within the confines of SUN’s support network and their referring practitioner.
Clients agree to show all volunteers, their property, their family members and associates, respect and courtesy at all times. Clients understand that SUN’s program is not designed to replace their current mental health program they are undergoing with their medical practitioner.
7. Finance – Structure and Accountability
SUN Inc. records all its financial information in accordance with Australian Accounting Standards. The Treasurer is responsible for keeping these records up-to-date and ensuring all ATO obligations and deadlines are met.
SUN Inc. is registered for GST purposes and has Income Tax Exemption status with the ATO.
Sun Inc. is also required to submit financial reports to the governing bodies, NSW Department of Fair Trading and the ACNC, on an annual basis.
8. Communication – Volunteers, Clients and Network
Shambhala United Network Inc has provided informational brochures to medical centres and psychologists in the Northern Rivers, NSW and Gold Coast regions.
SUN provides access to information via:
Facebook: Shambhala United Network
Newsletter: Members, clients, volunteers and other interested subscribers of SUN Inc. receive a quarterly newsletter to inform them of progress of the organisation.
Members: Members are invited to our quarterly Management Committee meetings and have access to minutes of all meetings, including AGM.
Volunteers: Volunteer meetings are held on a quarterly basis, for a chance to discuss progress of clients, meet and greet, and to discuss ways to improve the service.
Volunteers also have exclusive access to a forum via our website where clients’ progress is discussed confidentially.